joyjili Privacy Policy

joyjili ("we," "us," or "our") operates the online gaming platform accessible at joyjili.one. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes how joyjili collects, uses, stores, shares, and protects personal information in connection with your use of the joyjili website and all associated services.

This Privacy Policy applies to all players registered on joyjili, visitors to the joyjili website, and any individual whose personal data joyjili processes in connection with the operation of its platform. It should be read together with the joyjili Terms and Conditions, which govern your use of the platform as a whole.

joyjili processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. By registering an account or using the joyjili platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

joyjili collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration Data

When you create a joyjili account, we collect your legal full name, date of birth, residential address (including city and province within the Philippines), email address, and mobile number. This information is required to create and manage your account.

2.2 Identity Verification (KYC) Data

To comply with Philippine anti-money laundering regulations and to verify that you meet the 21+ age requirement, joyjili may collect copies of government-issued identification documents. Acceptable documents include the PhilSys National ID, Philippine passport, driver's licence, UMID, SSS ID, or Voter's ID. We may also collect a selfie or live photo for identity matching purposes.

2.3 Financial Data

When you make deposits or withdrawals, joyjili collects transaction data including payment method details (e.g., GCash account reference, PayMaya account reference, BPI, BDO, or Metrobank account details), transaction amounts in Philippine Peso (₱), transaction timestamps, and transaction reference numbers. joyjili does not store full bank account numbers or card numbers on its servers.

2.4 Gaming Activity Data

joyjili records your gaming activity on the platform, including games played, bet amounts, game outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Data

When you access joyjili, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data helps us optimise the platform for your device and detect fraudulent or suspicious activity.

2.6 Communications Data

If you contact joyjili support, we retain records of your communications, including emails, chat transcripts, and any information you provide in the course of seeking assistance. This data is used to resolve your enquiry and improve our support services.

2.7 Marketing Preferences

Where you have opted in to receive promotional communications from joyjili, we record your marketing preferences and the communications sent to you. You may update or withdraw your marketing consent at any time.

joyjili collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
• Automatically — when you access and use the joyjili platform, our servers and analytics tools automatically collect technical and device data, as well as your gaming activity.
• Through cookies and similar technologies — as described in Section 7 of this Privacy Policy.
• From third-party payment processors — when you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, or Metrobank, we receive transaction confirmation data from the relevant payment processor.
• From identity verification services — joyjili may use third-party KYC service providers to assist with identity document verification. These providers process your identification data on joyjili's behalf and under our instructions.

joyjili uses the personal data we collect for the following purposes:

• Account creation and management — to register your joyjili account, verify your identity, and manage your account settings and preferences.
• Service delivery — to provide you with access to joyjili games, process your deposits and withdrawals in Philippine Peso, and deliver the features of the joyjili platform.
• KYC and regulatory compliance — to verify that you meet the 21+ age requirement and to comply with Philippine anti-money laundering laws, PAGCOR regulations, and other applicable legal obligations.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the joyjili platform and its players.
• Customer support — to respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Responsible gaming — to monitor gaming activity for signs of problem gambling, enforce self-exclusion and deposit limit requests, and comply with responsible gaming obligations.
• Platform improvement — to analyse usage patterns, diagnose technical issues, and improve the performance, features, and user experience of the joyjili platform.
• Marketing communications — where you have opted in, to send you promotional offers, bonus notifications, and news about joyjili. You may opt out at any time.
• Legal proceedings — to establish, exercise, or defend legal claims involving joyjili.

Under the Philippine Data Privacy Act of 2012, joyjili processes your personal data on the following legal bases:

• Contractual necessity — processing that is necessary to perform the contract between you and joyjili (i.e., the Terms and Conditions), including account management, game provision, and payment processing.
• Legal obligation — processing required to comply with applicable Philippine laws and regulations, including KYC verification, anti-money laundering reporting, and PAGCOR compliance obligations.
• Legitimate interests — processing necessary for joyjili's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent — processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

joyjili does not sell your personal data. We share personal data only in the following limited circumstances:

6.1 Service Providers

joyjili engages trusted third-party service providers to assist in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and analytics service providers. All service providers are contractually bound to process your data only on joyjili's instructions and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

joyjili may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. joyjili cooperates fully with lawful requests from Philippine law enforcement agencies.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of joyjili's business, personal data held by joyjili may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

6.4 With Your Consent

joyjili may share your personal data with third parties in other circumstances where you have given your explicit prior consent to such sharing.

joyjili uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. joyjili uses the following types of cookies:

• Strictly Necessary Cookies — these cookies are essential for the joyjili platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance and Analytics Cookies — these cookies collect anonymised information about how players use the joyjili platform, such as which pages are visited most frequently and whether error messages are received. This data helps us improve the platform.
• Functional Cookies — these cookies remember your preferences and settings on joyjili, such as your preferred language and display settings, to provide a more personalised experience.
• Marketing Cookies — where you have consented, these cookies track your activity on joyjili to help us deliver relevant promotional content. You may opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the joyjili platform. For instructions on managing cookies in your browser, refer to your browser's help documentation.

joyjili implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the joyjili platform.
• Encryption of sensitive personal data at rest on joyjili servers.
• Strict access controls limiting personal data access to authorised joyjili personnel on a need-to-know basis.
• Regular security assessments and vulnerability testing of the joyjili platform.
• Multi-factor authentication requirements for joyjili staff accessing player data systems.
• OTP (one-time password) verification for new-device logins by players.
• Monitoring systems to detect and respond to suspicious activity and potential data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, joyjili will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act and its implementing rules.

joyjili retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, joyjili will securely delete or anonymise your personal data. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by joyjili:

• Right to be Informed — you have the right to be informed about how joyjili collects and uses your personal data. This Privacy Policy fulfils that obligation.
• Right of Access — you have the right to request a copy of the personal data joyjili holds about you, along with information about how it is processed.
• Right to Rectification — you have the right to request correction of any inaccurate or incomplete personal data joyjili holds about you. You can update most account information directly through your joyjili account settings.
• Right to Erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to joyjili's legal retention obligations.
• Right to Object — you have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to joyjili's overriding legitimate grounds.
• Right to Data Portability — you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Withdraw Consent — where joyjili processes your data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint — if you believe joyjili has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact the joyjili support team using the contact details provided in Section 15 of this Privacy Policy. joyjili will respond to all data rights requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.

The joyjili platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing casino-style online gaming. joyjili does not knowingly collect personal data from individuals under the age of 21.

If joyjili becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued on an underage account will be forfeited in accordance with the joyjili Terms and Conditions.

If you are a parent or guardian and believe that your child has registered on joyjili, please contact our support team immediately so that we can investigate and take appropriate action.

joyjili primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure and KYC verification providers — may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, joyjili ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.

joyjili will not transfer your personal data to a jurisdiction that does not provide adequate data protection without your explicit consent or without implementing appropriate contractual safeguards.

The joyjili platform may contain references to third-party services, such as payment processors. joyjili is not responsible for the privacy practices of any third-party services. When you interact with a third-party service — for example, when completing a GCash or PayMaya transaction — you are subject to that third party's own privacy policy and terms of service.

joyjili encourages you to review the privacy policies of any third-party services you use in connection with your joyjili account. joyjili accepts no liability for the data practices of third-party service providers beyond the contractual obligations we impose on them as data processors acting on our behalf.

joyjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The effective date at the top of this document will be updated whenever a material change is made.

Where changes are material, joyjili will notify registered players via email or a prominent notice on the joyjili platform prior to the changes taking effect. Your continued use of the joyjili platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how joyjili protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or joyjili's handling of your personal data, please contact our Data Privacy team:

If you are not satisfied with joyjili's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.

For account-specific privacy requests, please have your registered email address and joyjili Account ID ready when contacting us, to help us locate your records and respond efficiently.